STORE POLICY
Customer Care
At Lume Wear, orders are processed within 2–4 business days, and standard shipping typically takes 10–14 business days depending on your location. Tracking information will be emailed once your order ships.
We accept returns within 14 days of delivery. Items must be unused, unwashed, and in their original packaging with tags attached. To start a return or exchange, please contact us at support@lumewear.uk with your order number. Once we receive and inspect your return, you’ll be notified about your refund status. Approved refunds are issued to your original payment method within 5–7 business days.
If your order arrives damaged or incorrect, please email us within 7 days of delivery, and we’ll provide a replacement or full refund. Orders can be cancelled within 24 hours of purchase, but after that, cancellations may not be possible as processing could have started.
Wholesale Inquiries
Interested in bringing Lume Wear jackets to your store? We’d love to collaborate! Our wholesale program offers exclusive access to our collections, competitive pricing, and support to help you grow your business.
To get started, please fill out the form below with your business details, or email us directly at info@lumewear.net. One of our team members will get back to you within 2–3 business days. Be sure to include your business name and website, contact information, estimated order volume, and any questions or special requests.
Let’s bring bold, statement-making jackets to more people - together.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Apple Pay / Google Pay
- Klarna / Clearpay